I applied online. I interviewed at Wayfair (Boston, MA) in Jun 2017
Interview
Connected with Recruiter on the phone then set up call with two Senior Managers. After interview with Managers came in for on site to interview with the team. Met with around 6-7 people all asked behavioral or scenario based questions. First part of the day however was a case study they told me "You can't prepare for". Felt like the focus of the whole day is how you perform on the case so the other meetings did not really matter. About five days later had another phone interview, then the next day spoke with the Recruiter again. Was not offered even though I was told all the team member liked me and I would be a fit for Wayfair. I guess my performance on the case was not good enough, followed up with some questions on how to improve but haven't heard back.
the interview process was very straightforward and simple. they asked star method questions about experience and took time to throughly answer any questions I may have had. Very easy process
It was fine, the person who interviewed me was lovely. Explained the role well, and very human. Took an interest in me and my skills, and didn't wait long to contact me to offer the role.
Interview questions [1]
Question 1
Name me a time when you gave great customer service
The process took 1 week. I interviewed at Wayfair (Denver, CO) in Jun 2025
Interview
Two interviews. First was a phone screen with HR. Second was a 45 minute interview with two sales manager.
Overall, very friendly and the interview was conversational.
This interview took about 1 week in total,
Interview questions [1]
Question 1
Tell us about a time you had a challenging customer and how you improved their experience to earn their more of their business.