I applied through an employee referral. I interviewed at Verizon
Interview
Interviewed with the commonly used S.T.A.R. format (Situation, Task, Action, Results). If you understand this process, and can provide situation specific details from your past job experience, you will do well. There is no room for generalizations, and making this mistake will torpedo the interview.
Interview questions [1]
Question 1
Tell me about a time when you had to deal with a difficult co-worker. How did you deal with that?
I applied online. The process took 2 weeks. I interviewed at Verizon in Jul 2016
Interview
Got offered to come in for a 2 person panel interview. Will hear back from HR in 3 to 5 days. The interviewer went over job description and training requirements. The interview just consisted of 6 basic situational questions.
Interview questions [1]
Question 1
Asked Situational Questions such as Describe your worst customer? Describe a time you had to change plans from your original plan and how did you handle it?
I applied in-person. The process took 1 week. I interviewed at Verizon in Jul 2016
Interview
First there is an online test and then a face to face interview. You are given customer service scenarios and must tell how you'd handle them. I met with two Verizon reps and they ran me through five different scenarios. It was a casual environment overall. They took notes while I spoke. On some of my answers, they'd ask additional questions which I would then expand upon.
Interview questions [1]
Question 1
How would you handle a frustrated customer? How would you help a customer who is not understanding the technology you just installed for them... even after you have explained things multiple times? Most difficult customer you ever dealt with in a previous job?
