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      Verizon

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      Related searches: Verizon reviews | Verizon jobs | Verizon salaries | Verizon benefits | Verizon conversations
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      Customer Service Representative Interview

      May 11, 2014
      Anonymous employee
      Elgin, SC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Verizon (Elgin, SC) in Apr 2014

      Interview

      Applied April 12th . Received an email a week later stating the job description and company credo. Set up a phone interview for Monday the 21st. They called but they called the wrong number I had on file so we rescheduled for the next day. Had my phone interview basically going over my work history and he asked 3 questions. Was told I passed and would move on to the assessment. Took the assessment Wednesday April 30th and was told immediately after that I passed and we set up another phone interview. Had my second phone interview once again we went into my work history and application. Then he asked me 5 behaviorally based questions that I had to answer in star format. Once that was complete he told me I did well and told me I would be contacted for a face to face. A member of HR contacted me 2 days later to set up he in person interview. I went for that and interviewed with a nice man named mike. I told him I was nervous but at the end he said "you didn't seem nervous at all" he went by a guide of behaviorally based questions it was about 6 of them. Then we listened to 4 phone calls where I had to answer 2 questions about each one. The interview was over and I thanked him. I followed up with HR the next day and she said I SHOULD be getting a call by the end of next week . I know I got the job.

      Interview questions [1]

      Question 1

      No questions were really difficult . Just have a list of difficult situations from previous jobs handy. That's how I prepared
      Answer question
      6

      Other Customer Service Representative interview reviews for Verizon

      Customer Service Representative Interview

      May 26, 2026
      Anonymous interview candidate
      Cincinnati, OH
      Declined offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 days. I interviewed at Verizon (Cincinnati, OH) in May 2026

      Interview

      The interview was conducted virtually. It was for the customer service position. Mostly I was questioned about how I would handle various scenarios, for assisting clients. I was asked some real world examples and asked to handle them.

      Interview questions [1]

      Question 1

      How would you handle an angry or disgruntled customer?
      1 Answer

      Customer Service Representative (CSR) Interview

      Jan 31, 2026
      Anonymous employee
      Hazelwood, MO
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at Verizon (Hazelwood, MO)

      Interview

      Lengthy and the paperwork is extremely confusing to fill out and submit. Thank you. But other than that really nice people. They hire through a 3rd party called Rose International…. Very helpful people

      Interview questions [1]

      Question 1

      How I would be an asset to the company
      Answer question

      Customer Service Representative Interview

      Jan 19, 2026
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I interviewed at Verizon

      Interview

      Unprofessional interview, and unfair. Being bilingual and many years of customer service experience they decided to pass due to many years of experience. The interviewer also looked unorganized and was bias.

      Interview questions [1]

      Question 1

      Tell us a time where you overcame an obstacle and how
      Answer question

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