I applied online. I interviewed at Verizon in Mar 2011
Interview
The first interview was over a phone call that took about 30 min. It was very basic standard work habit questions.
The second phone interview was about a week later and last an additional 30 min. it was a different person but much of the same questions.
The third interview was an in person interview with a variety of tests. Immediately upon arrival I was directed to a cubical with a computer that went through skills and interactive situation tests. After that was completed I then had to answer a number of personality and psychological questions. When I was completed I had about a 20-30 min. wait. I then spoke with another person saying I had passed the tests and he could now begin the interview. During this processes he played recorded calls of customers and would ask about how I would handle each issue. After he was completed I spoke with another individual about my past work experiences. Following that I was given a tour of the building. The whole process took about 4 hours.
I applied online. The process took 3 days. I interviewed at Verizon (Cincinnati, OH) in May 2026
Interview
The interview was conducted virtually. It was for the customer service position. Mostly I was questioned about how I would handle various scenarios, for assisting clients. I was asked some real world examples and asked to handle them.
Interview questions [1]
Question 1
How would you handle an angry or disgruntled customer?
Lengthy and the paperwork is extremely confusing to fill out and submit. Thank you. But other than that really nice people. They hire through a 3rd party called Rose International…. Very helpful people
Unprofessional interview, and unfair. Being bilingual and many years of customer service experience they decided to pass due to many years of experience. The interviewer also looked unorganized and was bias.
Interview questions [1]
Question 1
Tell us a time where you overcame an obstacle and how
