I applied online. The process took 3 weeks. I interviewed at Verizon (Wilmington, NC) in Jan 2018
Interview
I applied online through the Verizon website. About 2 weeks later I received an email from an HR recruiter who wanted to set up a phone interview. The interview lasted for about 30 minutes. We discussed the company credo as well as my resume and skills. The recruiter then asked me several STAR format behavioral questions. Verizon really wants you to answer your questions in this format. At the end of the phone interview the recruiter said he wanted to set up a face to face interview with a department supervisor for the next week. The face to face interview was very similar to the phone interview in format. The supervisor asked several behavioral questions. He also went over my resume and skill set with me. At the end of the interview he said I would have a response within 5-10 days. I had an email from HR within 3 days asking to schedule a final phone interview. This was much more informal. The HR rep went over the dates of my previous employment as well as my highest degree completed. She then gave me a contingent offer! The Verizon offer is based on an extensive background check. If the information on your application or resume is incorrect they can rescind the offer.
Interview questions [1]
Question 1
Tell me about a time when you had to calm down a customer. What did you do? How did it turn out?
I applied online. The process took 4 weeks. I interviewed at Verizon (Wilmington, NC) in Apr 2015
Interview
Here's a simple timeline:
April 1: Applied online for the position.
April 6: Received an email stating they reviewed my resume and wanted me to set up a time for a phone interview within the next few days. Be sure to read the attachment (probably at the bottom of the email).
April 8: Had my first phone interview. Lasted about 30 minutes or so with STAR style interview questions. Pretty laid back. Invited to take an online assessment at home. It was 7 parts. Make sure you take your time but also keep in mind that some parts of the assessment are timed. It takes about an hour and a half to complete. Afterwards it'll tell you if you passed or failed.
April 9: Received another email inviting me to schedule a face to face interview with a supervisor from the area I'd be working in. READ THE EMAIL COMPLETELY!!!
April 21: Had my face to face interview with a supervisor at the actual call center. Make sure you take a copy of your resume with you! BUSINESS ATTIRE!!!
April 22: Final phone interview with Verizon HR. About the same as the first phone interview.
April 27: Received verbal job offer contingent of a background check and drug test over the phone. Within a few minutes, I received an email to make an A-Check account. A-Check is the company that does the background check. Also, you must take your drug test within 48 hours! If not, you'll be disqualified from the job.
April 29: Received an email from A-Check to upload a picture of my high school diploma for verification. Since I don't have it (my father has it), they accepted pictures of my high school transcript.
May 1: Received my OFFICIAL job offer with Verizon to start on May 26th.
It's a lengthy process but in the end, it's worth it!
I applied through a recruiter. I interviewed at Verizon (Wilmington, NC) in Mar 2015
Interview
I was called by a person from workplace group telling me she saw my resume on one of the job websites and thought I would be a good match for a position with Verizon. I told her I was interested, she set me up with a phone interview a few days later with herself. I did the phone interview and she immediately told me she would like me to move onto do the assessment. She explained that the assessment for this position is online and once I received it I had 72 hours to complete it. She said this one a new way they were doing the assessment for this position. She said once I pass that then I will get invited for a face to face interview. I am currently waiting to take this online assessment. Fingers crossed that I move alone the Verizon hiring process!
Interview questions [1]
Question 1
What do you like & dislike about current job?, Why do I want to work for Verizon? What did I think about the credo that was emailed to me? Tell me a time when you had to deal with a change in the workplace and how did you handle that? Tell me about a problem that you had with a customer and what happened? What step do you use to analyze a problem ?
