I applied through a recruiter. The process took 6 days. I interviewed at Verizon (Providence, RI) in Jan 2017
Interview
Overall Strange interview with little or no direction on what they wanted from me regarding reviewing of a customer service call and role-playing. The two giving the interview were cordial but not very welcoming. They pretty much stayed to the script of the interview process and didn't really dig deeper for more information unless it was ask of them on the scripted interview sheets they used. Arrived 1/2 hour early but was taken right away. Interview took 1 1/2 even though it was only suppose to take 1 hour. Started with listening to recording of customer service call and then asked what I thought about it. Rest of the interview was standard except for the role-play. Without being given any boundaries I was not sure if I was suppose to do everything I could for the customer or conduct myself per Verizon guidelines (which I had no idea what that was - scenario was an irate customer who had their installation rescheduled due to a snow storm but needed internet installation now due to the fact that he was having a football party the next day. He didn't want to listen to any explanation and wanted to speak to a supervisor - being cautious, I passed him off to the supervisor.....and that is how the interview ended.
Interview questions [1]
Question 1
What is a router?
What is Wifi?
What is a set top box?
What are the steps you would take to solve a problem with a router that is not functioning correctly?
What are the steps you would take to determine what the problem is with a computer that is not powering up?
I applied online. I interviewed at Verizon (New York, NY) in Feb 2017
Interview
I applied on February 7th 2017. Two days later, I received the notification to take the assessment. I took the assessment and received notification that I qualified based on the test. Within 3-5 business days, I received a call from a recruiter scheduling a face to face interview. I had the interview and the managers were great and friendly. Finally, I received a call stating that I received the job a few days later.
Interview questions [2]
Question 1
Name a situation where you had a customer that you were unable to satisfy.
I applied online. The process took 1 week. I interviewed at Verizon (New York, NY) in Feb 2017
Interview
Very structured and scripted interview done by 2 people.
They take turns asking you questions and they both write down your answers and grade them. Answer all questions thoroughly so that you get as high a score as possible.
