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      Vanguard

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      Resolution Services Associate Interview

      Jul 30, 2014
      Anonymous interview candidate
      No offer

      Application

      I interviewed at Vanguard

      Interview

      Online application, phone interview with HR contact, 4 or so behavioral questions - looking for the STAR format answers. In person interview with hiring managers. Met with 2 managers at the same time, as they followed a very precise list of questions from a 6 page form and wrote down everything I said. End of interview was case study - 20 min for me to read and prepare. Case study required answering multiple questions on how I would handle the situation.

      Interview questions [1]

      Question 1

      Describe a time in your recent work experience when you overcame an obstacle and how you handled it.
      Answer question

      Other Resolution Services Associate interview reviews for Vanguard

      Resolution Services Associate Interview

      Jun 10, 2015
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      The process took 1 week. I interviewed at Vanguard in Jan 2015

      Interview

      Quick quick process. Applied Wednesday, phone interview Friday, in person Monday, offer Wednesday. Great interviewer, couple finance questions. Mostly customer service "Finance can be taught, customer service can't be taught. "

      Interview questions [1]

      Question 1

      Tell me about a time you had to help a frustrated customer
      Answer question