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      Vanguard

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      Client Services Representative Interview

      Jan 28, 2014
      Anonymous interview candidate
      Malvern, PA
      Declined offer
      Positive experience
      Easy interview

      Application

      I applied through a recruiter. The process took 3 weeks. I interviewed at Vanguard (Malvern, PA)

      Interview

      Recruiter reached out to me for a phone interview. Phone interview was basic - experience, resume review and behavioral questions in the STAR response format. The same day the recruiter invited me into Vanguard for the final interview a few weeks after the original phone interview. Once at vanguard they introduced the firm and described their differences than the competitors. Then there were two interviews, one a case study dealing with an upset customer the other was another behavioral interview with STAR format questions. Both on campus interviews were done by people in the client services department.