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      Customer Success Manager Interview

      Jan 4, 2019
      Anonymous interview candidate
      San Francisco, CA
      No offer
      Negative experience
      Average interview

      Application

      The process took 2 months. I interviewed at UserTesting (San Francisco, CA)

      Interview

      Would not recommend interviewing with this company - interviewed for one position (2-3 phone pre-screens, half-day of in-person interviews and 1 additional video) and they went with another candidate, which I was fine with. The hiring manager then reached out to me and _asked_ me to interview for another position, and said that my skills matched much better with this position. I did the whole process again - another phone interview, another half-day onsite, and then another video interview, and then this is the rub - the recruiter then notified me via an _automated_ email that I did not get the second position. I then reached out to the hiring manager to see if she could talk for 5 minutes to discuss issues/constructive criticism, and she said she did not have time for me to have a talk. tldr: after interviewing for a second position that they asked me to interview for, having 10+ interviews with this company, going to two onsites, this company has absolutely no regard for the people interviewing, and sent automated emails after final interviews notifying people of their rejection, and don't care to share any constructive feedback. Don't waste your time here - recruiting and Customer Success do not care about you.

      Interview questions [1]

      Question 1

      Review your background
      Answer question
      11
      avatar
      UserTesting response
      7y
      Thanks for giving us your feedback on the process and we're quite sure you have a reason to be frustrated after having been pulled in twice. We (HR) did review the communication that came from the team and are glad that they were able to send you their reasoning for the last position prior to you getting the automated response. We do appreciate how frustrated you are and apologize that the interview process didn't yield anything positive for you.

      Other Customer Success Manager interview reviews for UserTesting

      Customer Success Manager Interview

      Sep 6, 2023
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at UserTesting

      Interview

      Submitted an application, waited a while, and did a phone screen and then initial meeting with hiring manager. I didn't get chosen to move forward so I didn't go through the whole process.

      Interview questions [1]

      Question 1

      Do you have experience with UX research?
      Answer question

      Customer Success Manager Interview

      Apr 15, 2022
      Anonymous interview candidate
      Chicago, IL
      No offer
      Negative experience
      Average interview

      Customer Success Manager Interview

      May 8, 2023
      Anonymous interview candidate
      Atlanta, GA
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 8 weeks. I interviewed at UserTesting (Chicago, IL) in Dec 2021

      Interview

      The process at UserTesting seemed a bit drawn out. I applied for one role, went through the whole process, didn’t get it, and was then asked to apply for a CSM Role on another team instead. So I did, however had to go through the same process, I reached the presentation round, waited two weeks for feedback even though I was rushed to do the presentation. After two weeks I was told the day before a holiday I didn’t recurve the job, with barely any feedback. I’d spent almost two months interviewing with them and was specifically asked to apply for this second job on to be denied again. I would have thought a feedback company would give better feedback to their candidates, but that was not the case.

      Interview questions [1]

      Question 1

      Describe a time a client was upset and you had to fix the situation.
      Answer question
      1

      Application

      I applied online. The process took 4 weeks. I interviewed at UserTesting (Atlanta, GA) in Sep 2021

      Interview

      Fits connect with HR for screening. Then met with director. Next interview was peers. Last was a role play scenario where you create a PPT and pretend you are presenting to a client.

      Interview questions [1]

      Question 1

      How do you handle difficult clients?
      1 Answer