I applied through a recruiter. The process took 1 week. I interviewed at UnitedHealth Group
Interview
I was contacted by a recruiter who set me up for an interview the next day. The interview was pretty casual, asked about my work history, had me role play to a scenario, and then had me meet with someone else. The young man told me it was a 2 step process when it came to the hiring process. He explained that they did have more candidates to interview and I would hear something the next week. Unfortunately, I was emailed saying I did not make the final cut.
Interview questions [1]
Question 1
Describe a time you had to handle a difficult customer.
The interview process was quick. During the process my recruiter was able to explain everything in great detail. It was a refreshing experience. It consisted of in person and group interviews.
Interview questions [1]
Question 1
Explain a situation where you had to assist an unhappy customer.
Once you finally get a call it’s a quick interview process. I did 2 interviews but decided to move on. Pretty standard stuff, will ask you about previous insurance and/or customer service experience. Low entry level pay.
Interview questions [1]
Question 1
General customer service experience on my resume, if I had any insurance experience
I applied online. I interviewed at UnitedHealth Group (Port St Lucie, FL) in Nov 2025
Interview
Interview process is different. You receive an email interview to go over the position and answer questions and you video your answers. If selected you continue on to the next interview with and find out if you got the position or not.
Interview questions [1]
Question 1
Normal interview question, introduce yourself, tell me about a time when you had to deal with an upset customer and how did you handle it? How do you handle constructive critism.
