I applied in-person. The process took 1 day. I interviewed at UnitedHealth Group (Richardson, TX) in Oct 2016
Interview
Advertised as job fair, just a lobby full of people, waiting around 90 minutes, could not get an interview due to lack of staff. They need to add people in the Optum group for open enrollment period. Advertised Sunday and Wednesday newspapers. They brought the people in, only the desperate would start around all day. Very unorganized.
Interview questions [1]
Question 1
Are you licensed? Are you not licensed as an insurance agent? Take a seat. Some job fair.
The interview process was quick. During the process my recruiter was able to explain everything in great detail. It was a refreshing experience. It consisted of in person and group interviews.
Interview questions [1]
Question 1
Explain a situation where you had to assist an unhappy customer.
Once you finally get a call it’s a quick interview process. I did 2 interviews but decided to move on. Pretty standard stuff, will ask you about previous insurance and/or customer service experience. Low entry level pay.
Interview questions [1]
Question 1
General customer service experience on my resume, if I had any insurance experience
I applied online. I interviewed at UnitedHealth Group (Port St Lucie, FL) in Nov 2025
Interview
Interview process is different. You receive an email interview to go over the position and answer questions and you video your answers. If selected you continue on to the next interview with and find out if you got the position or not.
Interview questions [1]
Question 1
Normal interview question, introduce yourself, tell me about a time when you had to deal with an upset customer and how did you handle it? How do you handle constructive critism.
