I applied through a recruiter. The process took 4 weeks. I interviewed at UnitedHealth Group (Phoenix, AZ) in Apr 2016
Interview
I applied a month ago they sent me an assessment to do after two weeks of applying completed the assessment took another two weeks for them to offer me a phone interview. Completed the phone interview recruiter informed me he will be passing me thru to the hiring manager to be interviewed for a face to face..I had the phone interview Friday..a recruiter called me Monday for face to face interview it is now Tuesday and is still waiting for a call back to see if I got the job
Interview questions [1]
Question 1
Which job required you to have accurate information ? And why was it important?
The interview process was quick. During the process my recruiter was able to explain everything in great detail. It was a refreshing experience. It consisted of in person and group interviews.
Interview questions [1]
Question 1
Explain a situation where you had to assist an unhappy customer.
Once you finally get a call it’s a quick interview process. I did 2 interviews but decided to move on. Pretty standard stuff, will ask you about previous insurance and/or customer service experience. Low entry level pay.
Interview questions [1]
Question 1
General customer service experience on my resume, if I had any insurance experience
I applied online. I interviewed at UnitedHealth Group (Port St Lucie, FL) in Nov 2025
Interview
Interview process is different. You receive an email interview to go over the position and answer questions and you video your answers. If selected you continue on to the next interview with and find out if you got the position or not.
Interview questions [1]
Question 1
Normal interview question, introduce yourself, tell me about a time when you had to deal with an upset customer and how did you handle it? How do you handle constructive critism.
