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      Uline

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      Customer Service Representative Interview

      Jan 15, 2021
      Anonymous interview candidate
      Milton, ON
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 6 days. I interviewed at Uline (Milton, ON) in Jan 2021

      Interview

      Where do I start? They had a job fair for warehouse workers and customer service reps during covid. So they didn't do the best job at social distancing and not having a bunch of people in one area. They started with 2 tests, a matching math test and patterns. Then you do an interview, ALONG SIDE A BUNCH OF OTHER CANDIDATES, with someone who works for the company. Could be a team lead, manager, or anybody at this point because they had so many people doing interviews. I interviewed with the senior customer service manager and during, I could see everyone else around me leaving out the door after their interviews. However, he told me to stay to do a second interview with HR. Sure enough, I do the second interview which was just behind a wall they put up in the warehouse. I thought it went fine and he let me know I could come back in a few days for a THIRD interview. I got the call and the HR rep told me the steps that I would have to take to proceed: 4 assessments I have to take online before the interview (which was in one day), 2 assessments when I get to the office for the interview, and then a final interview with the branch manager and customer service manager. The 4 assessments I did at home were a 72 question personality test, 50 multiple choice marketing scenario questions, an email writing assessment, and another personality test. All of this took me HOURS and they expected me to do it within 24 hours as if I have 24 hours free time in the day. No problem though..I really wanted the job at the time. The next day I got to the warehouse, completed 2 tests which included a typing test so they could see how fast I type (I got 72 WPM) which is great.. and then a spelling test (okay?). AND THEN, they had me sit for a half hour right beside a customer service rep while she was working and listen in on her conversations with customers..so I could get a feel of how the job looks like. Sure, no problem. Finally, I sat down with 2 managers for an interview, which I thought went great..given I did well the first 2 times and had to do 8 TESTS before I got to meet with them. What I found off was that they didn't ask me if I had any questions at the end..they kind of just had me leave right after. One of the managers was nice while the other was giving me the cold shoulder the entire time. When I emphasized that I'd love to be a part of a company that recognizes their employees so I could potentially move up, they asked me when I expected that to happen..and then hated my answer and proceeded to tell me that it wouldn't happen for YEARS after being in the company. How am I supposed to know that? You should feel happy that there is a candidate that potentially wants to dedicate their life to the company, work their butt off, and do a good job. After the interview, I was told they'd contact me in a few days whether it be a yes or no and then I received an email 3 days later saying they're moving on. I'm not saying they should've hired me or that I am the perfect person for the job. I'm saying they make every candidate go through 8 LONG tests, 4 were timed, under pressure, along with 3 interviews with 4 different people..all to say that they're not interested. As someone who has experience hiring in a customer service role, it doesn't take 3 interviews and 8 assessments to know if a candidate is a good fit for the job. What, am I applying to work for NASA? It's not right to put someone through this much stress and pressure just to shoot them down. What's funny is that I checked all of the reviews for interviews for Uline before going in and they're all similar to what I'm saying now. They were right. Don't waste your time applying and don't get your hopes up if you're that deep in the interview process.

      Interview questions [4]

      Question 1

      Tell me about your last experience in a customer service role
      Answer question

      Question 2

      Whats one thing that makes you different than other candidates?
      Answer question

      Question 3

      Why do you want to work in customer service?
      Answer question

      Question 4

      Tell me a time you've dealt with a difficult customer and how you handled it
      Answer question
      7

      Other Customer Service Representative interview reviews for Uline

      Customer Service Representative Interview

      Jun 7, 2026
      Anonymous interview candidate
      Braselton, GA
      Declined offer
      Negative experience
      Average interview

      Application

      I interviewed at Uline (Braselton, GA)

      Interview

      was really weird and everyone was acting super fake. i would say if you're trying to get someone hired, at least try to not make it known LOL. I mean come on

      Interview questions [1]

      Question 1

      why do you want to work here?
      Answer question

      Customer Service Representative Interview

      May 27, 2026
      Anonymous interview candidate
      Braselton, GA
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Uline (Braselton, GA) in May 2026

      Interview

      The interview process itself was straightforward and professional. What disappointed me was the lack of follow-up communication after being told I would be updated on next steps. Instead, I had to check my application status on the Uline website, where it changed from green to red, indicating I was no longer being considered.

      Interview questions [1]

      Question 1

      Describe a time you had to help a customer
      Answer question

      Customer Service Representative Interview

      Apr 14, 2026
      Anonymous employee
      Apodaca
      Accepted offer
      Negative experience
      Difficult interview

      Application

      I interviewed at Uline (Apodaca)

      Interview

      proceso demasiado largo y parece que te estan haciendo un favor al contratarte, 4 entrevistas y de cada 100 candidatos eligen 1 super exigentes, se enorgullesen de decir que filtran mas los candidatos de Harvard...