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      UKG

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      Customer Success Specialist Interview

      Apr 11, 2018
      Anonymous employee
      New York, NY

      Other Customer Success Specialist interview reviews for UKG

      Customer Success Specialist I Interview

      Nov 14, 2023
      Anonymous employee
      Santa Ana, CA
      Accepted offer
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 6 weeks. I interviewed at UKG (New York, NY)

      Interview

      Do your research! Do due diligence by researching the company; they will ask you what you know about Ultimate Software. Be sure to mention more than just recent honors and awards; mention things like their unique benefits package, outreach, communities, HQ, and most importantly their software. The process for interviewing for me was a little unique given I worked for one of their clients and had to get approval from my previous (then current) job's Human Resources department. So heads up, if work for one of their clients or competitors, be sure to keep that in mind as it will slow the process a bit. My recruiter was amazing. She made the experience very personal and comfortable. I had a series of interviews/of the overall process. One phone interview with the recruiter, One assessment, One in-person "blitz" interview from one manager to the next, with a total of three managers. The assessment has many common sense and math-related questions, so be prepared. One thing I questioned a little was that I was not the only one present for the interview, given they knocked out all possible interviews at once and their was a group of us waiting between each one. This took the spark and anonymity out of the experience a little because it was never mentioned, and I assumed I was going to be the only one their for that period of time. Everyone was cordial, professional, and very nice. The experience, in general was very good. For me the process took a little over one month, which was okay for me given I already was working at the time.

      Interview questions [4]

      Question 1

      What can you tell me about Ultimate Software?
      Answer question

      Question 2

      Why should you work for Ultimate Software?
      Answer question

      Question 3

      Tell me something about yourself?
      Answer question

      Question 4

      Tell me about your current job?
      Answer question
      Negative experience
      Difficult interview

      Application

      I interviewed at UKG (Santa Ana, CA)

      Interview

      The interview process is too long. Had to do phone interview, a test, and 2 panel interviews. I do not believe the pay is enough for such a long hiring process.

      Interview questions [1]

      Question 1

      What are some missed opportunities in your previous company.
      Answer question
      1

      Customer Success Specialist Interview

      Jul 31, 2020
      Anonymous employee
      Atlanta, GA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at UKG (Atlanta, GA) in Jul 2020

      Interview

      Received a call from a recruiter and was invited to complete a Hirevue interview. Although it was different from what I expected I liked the fact that I could do the interview at whatever time was convenient for me. It does feel a bit awkward just recording your answers and sending them off but I think it's part of the appeal. It throws you off a bit to see how you handle it. The questions are your typical customer service questions and you don't need to use the full time to answer them. You also have 2 chances to record your answers but I usually submit my first attempt because I find it comes off less rehearsed and as natural as talking to yourself can be. After you send your answers it asked to complete some "brain teaser" still activities that were simple to figure out. It took at most 30-40 mins to complete the recording and the activities all from the comfort of my house. I was selected for a virtual panel interview afterward with the managers that I would be working with which is just you would expect.

      Interview questions [1]

      Question 1

      Examples of negative customer experiences turned positive. Examples of conflict resolution in the workplace.
      Answer question
      6

      Customer Success Specialist Interview

      Jul 9, 2020
      Anonymous employee
      Weston, FL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 1 week. I interviewed at UKG (Weston, FL) in Jul 2020

      Interview

      The whole process was amazing. My recruiter, Tina, was excellent!!! She updated me on the process, gave me a pep talk before the interview, and offered me the position the day I interviewed. The whole process was quick and enjoyable. Tina was super personable and it made the process fun! The managers that interviewed me were super nice, personable, and very well spoken. Make sure to dress to impress! They noticed my suit and tie real quick. I used to be a Temp Employee for Rapid Response and was placed in a permanent position shortly afterwards through the Rising Stars Program. I think everyone should be a part of this wonderful program to learn customer service and account management skills in the world leading HR/Payroll company. Go Ultimate!

      Interview questions [2]

      Question 1

      Explain my background.
      Answer question

      Question 2

      Why would I be a great UltiPeep?
      Answer question
      2