The interview process was an interesting one I will say. I was happy to receive that I was moving forward. I had a call scheduled with the recruiter and she asked me first about other jobs and if I am waiting to hear back from anyone. I thought that was a little odd since I thought we were trying to discover if I was a good fit. The conversation went on decently; however, I was happy she reached out to say we are moving forward. The second interview was with a manager. Great, nice guy and super laidback which was really nice to be around. The interview process is a difficult process for both parties so it is nice to experience a more seamless process. He moved me forward to the last round which is a Mock call preparation. I was scheduled with a guy who seems like he is India, and he has an American name, Ronald. I was rescheduled at least four times to make this work - totally understand. Things worked out luckily. I came to this Mock call enthusiastic, excited and eager. Now, granted, I know we can all know more about Twilio Segment and Flex but that is what the role requires, the right training. Energy and enthusiasm can't be learned, it has to be engrained. One of the ladies was so kind and passionate and the second interviewer, the manager, did not even look at me or pay any sort of attention. I was blown away, she was so rude and proceeded to remove me on LinkedIn shortly after. People try their best on these interviews and everyone deserves to be heard. I thought it was completely unprofessional and to think I'd potentially work for her was very concerning. I think with Twilio's recent layoffs, you should carry a charismatic and caring attitude. Lastly, I had a leadership call and the lady was very nice. I let her know my situation and how it is very hard to be on an interview when someone is potentially checking their email post mock call de-brief. This company overall is unstructured, and unprepared. Some ladies and men have crushed it, a few I'd be really concerned with.

I initially got a call from a recruiter. She was very good about explaining the role and what it consisted of. I then had a phone interview with the hiring manager. After that, I had to do a Zoom call with 4 different people over a 48 hour span. It felt like an interrogation session instead of having a conversation. I invested over 5 hours of my personal time looking at the website and watching videos on YouTube about the company and brand taking tons of notes. In speaking to one of the people that interviewed me they told me that I knew things about the company that they didn't know information wise. Ultimately, I was called back by the recruiter and was told I did not move forward in the hiring process because I was "not prepared". No examples given at all. Just was given a generic reason. Advice for the future: Have a regular conversation with candidates. Do not treat interviews like interrogation sessions asking redundant questions over and over again.

I have interviewed for many companies and none has been as smooth and as pleasant as Twilio's. From start to finish, I was regularly updated at each stage of the process on what to expect for the next stage and how I could prepare for it. I was also given feedback at each stage so I knew what were some of the areas I needed to improve on for the subsequent stages. Also, all the interviewers asked really thought-provoking and relevant questions that showed that they did their homework and that they were listening intently to me throughout the interview. They were also very clear of who they were looking for, which made me feel like my qualities were appreciated when I received the offer. Hands down one of the best hiring processes I have been through and I cannot thank Felicia Tan enough for making this experience a truly wonderful one!