Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Twilio

      Is this your company?

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Twilio reviews | Twilio jobs | Twilio salaries | Twilio benefits | Twilio conversations
      Twilio interviewsTwilio Customer Success Advocate interviewsTwilio interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Success Advocate Interview

      Feb 15, 2017
      Anonymous interview candidate
      San Francisco, CA
      Declined offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at Twilio (San Francisco, CA) in Feb 2017

      Interview

      1.) Phone screen from recruiter which was easy, nice, and very well-structured. 2.) Phone call (30 mins) with Head of Customer Success. 10 minutes on your background, 5-minute sales pitch on whether to buy an andriod or an iphone, another 5-minutes left for questions. 3.) Invited onsite to meet with the team. Questions were good. Nice dialouge and team was quite friendly. 4.) Offer made the following week. Overall the interviewers were great, the product and technology is great, Twilio as a company is awesome. Everyone I interviewed with and worked with during the process were exceptional. I highly recommend interviewing at Twiliio. However...The negative (And the reason why I didn't take this offer) was the following: 1.) I wasn't informed till the end that compensation is OTE (80/20 split). Therefore my base didn't even match my previous compensation at all. There was ZERO room to budge or play with numbers. 2.) Had 3 phone calls to just re-iterate and re-hash the numbers games. Nothing worked. They were wanting me to take 10k pay cut for a junior level role title and responsibilities even though I have 5-6 years of experience. To put it in perspective, I have 3-4 more years of experience in total than the rest of the team members in this role; my experience was not considered as a factor in compensation. I also provide stats on industry standards (This roles pays better outside of Twilio) but that didn't help. Ultimately, I thanked my recruiter / interviewers for the amazing experience (It's not their fault in the end) and politely declined the offer. If a company who highly values you and your skills can't make it work in compensation OR meet you in the middle, I didn't see the opportunity as worth it for me. Twilio is great for new grads, people looking to get big name experience for a hit in pay, or those that need that technical edge which your previous careers haven't provided. From what I gathered, you'll learn a lot (Which is good), but at the cost of competitive compensation. From my perspective at 5-6 years, something you will want to highly consider while interviewing. In my case, it just didn't make sense to take this offer.

      Interview questions [3]

      Question 1

      What are some examples of twilio that you have seen in the industry, what stood or resonated with you the most? (Whitepapers, media articles, linkedin...etc)
      Answer question

      Question 2

      There was a problem solving question entailing a boat with 10ft ladder and a rising tide that comes up ever 2 hours. They wanted to know at what point the tide will make it to the bottom of the boat. There is more to this problem then I remember and a visual depiction may help. This was more to help them understand how you think.
      Answer question

      Question 3

      What is your best and worst customer experience?
      Answer question
      4

      Top companies for "Compensation and Benefits" near you

      avatar
      Amazon
      3.7★Compensation and benefits
      avatar
      Google
      4.5★Compensation and benefits
      avatar
      Shopify
      3.6★Compensation and benefits
      avatar
      Amazon Web Services
      3.9★Compensation and benefits