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      Thumbtack

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      Customer Support Manager Interview

      Feb 15, 2015
      Anonymous employee
      Sandy, UT
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 1 week. I interviewed at Thumbtack (Sandy, UT) in Nov 2014

      Interview

      I was sought out by the recruiter in Salt Lake City. After speaking with him on the phone for about a half hour, I was convinced to submit my application and resume. About a week later, I was brought in for three rounds of interviews; one with two customer support managers, one with two customer support senior managers, and one with the general manager. Within one day, I received a phone call from the recruiter offering me the job.

      Interview questions [4]

      Question 1

      If you were the owner or boss at your current job, what would you do differently?
      Answer question

      Question 2

      Tell us about a mistake either you or one of your direct reports made, and how it was handled?
      Answer question

      Question 3

      What are your strengths? What are your weaknesses?
      Answer question

      Question 4

      Tell us about an escalation you handled?
      Answer question
      4