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      Thrive

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      Client Success Manager Interview

      May 21, 2024
      Anonymous interview candidate
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at Thrive

      Interview

      3-4 stages First an interview with a recruiter, second stages is with the EVP of Customer Success. A personality test. Then an in-person interview EVP of Account Management and a Partner

      Interview questions [1]

      Question 1

      How did you manage client expectations knowing you would be unable to resolve their issue
      Answer question

      Other Client Success Manager interview reviews for Thrive

      Client Success Manager Interview

      Aug 21, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at Thrive in May 2025

      Interview

      Had a wonderful and quick interview process with thrive! Very conversational and learned a lot about the company. It was three rounds, took a bit to hear back on final decision but did end up getting hired. Great company and culture!

      Interview questions [1]

      Question 1

      It was very conversational asking about my current experience and how I deal with certain situations with clients!
      Answer question

      Client Success Manager Interview

      May 9, 2023
      Anonymous interview candidate
      New York, NY
      Declined offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Thrive (New York, NY) in May 2023

      Interview

      I applied for the open role on LinkedIn and got an email response after 24 hours which I was pleasantly surprised by. I was a little concerned because the job description had no details about salary or benefits. The recruiter got me scheduled for the following week, and provided a lot of information about the company and the role on the phone screening. She asked the typical phone screen questions - tell me about yourself, why are you looking to leave your current role, what interested you about Thrive, etc. She even shared what the team structure would look like, which is one of the questions I typically ask, which I appreciated. When I asked her what it the range and level for this role, she shared that they are offering $75k + 10% bonus for this position. Not sure what market data they're looking at, but for a mid-senior level role (in NYC no less) that is surprisingly low. I currently work as a CSM in NJ and my base is $93.6k + 10% bonus, which I also shared with her as my minimum requirement. She was super nice about it and offered to stay in touch if anything changes with the role, but I don't expect that they'll be able to fill it any time soon.

      Interview questions [3]

      Question 1

      Tell me about yourself and your background.
      Answer question

      Question 2

      Why are you looking for a new role / leaving your current role?
      Answer question

      Question 3

      What interested you about Thrive / why did you apply for this role?
      Answer question
      1

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