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      The Zappos Family

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      Director of Sales Interview

      Oct 31, 2019
      Anonymous interview candidate
      Las Vegas, NV
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at The Zappos Family (Las Vegas, NV) in Oct 2019

      Interview

      Very thorough! Tour of the campus, numerous interviews and fun lunch bonding. Spent most of the day meeting with several different groups, but felt like I needed more time with some people.

      Interview questions [1]

      Question 1

      Starbucks or home-brew?
      1 Answer

      Other Director of Sales interview reviews for The Zappos Family

      Director of Sales Interview

      Oct 28, 2019
      Anonymous interview candidate
      Las Vegas, NV
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 day. I interviewed at The Zappos Family (Las Vegas, NV) in Oct 2019

      Interview

      My interview started with viewing a series of company video clips depicting the culture of the company, their (10) Core Values, as well as a a glimpse into the lifestyle of their CEO, Tony Hsieh. Following the video introduction, I was led by their Tour Guide, Ryo, on a tour of the corporate office/campus. I got to see each department, meet some of the Zapponians along the way, see the fitness center and the indoor/outdoor Cafe. Following my tour, I was dropped off on in a Conference Room #6 (Tower 2nd Floor) where I was introduced to and interviewed by Joseph Grusman, General Manager of E-Commerce. Following my interview with Joseph, I was introduced to Crysti Howser, Director of Operations & Business Development/Partnership and spent an hour with Crysti reviewing my experience and qualifications for the Director of Sales Position and discussing Crysti's key objectives for the Zappos@Work Division. Following my interview with Crysti, I was introduced to Jeffrey Espersen, General Manager of Merchandising and Curtis Fairbourn, Finance Manager. During my interview with Jeff and Curtis, we reviewed my experience and qualifications for the Director of Sales Position, discussed their key objectives for the Zappos@Work Division., and I shared my list of key target accounts and my book of business with them. Following my interview with Jeff and Curtis, I went to lunch at the Eureka Restaurant with Crysti Howser, Christy Colgan, Kevin Inoue, Jason Cardoza, Natalie Mercado, Edward, and (1) additional Zapponians whose name I don't recall. After we returned to the corporate after lunch, I interviewed with Kevin Inoue, Customer Relations Specialist and Alexander Cantu, Senior Buyer. During my interview with Kevin and Alexander, we reviewed my experience and qualifications for the Director of Sales Position, and discussed their key objectives for the Zappos@Work Division., Both Kevin and Alexander asked me a series of questions and I answered each one openly and honestly. In addition, I shared my list of key target accounts and my book of business with them. Following my interview with Kevin and Alexander, Cherice Wingfield, Recruiter, intoduced herself and advised me that Amy Stewart, Director of Events & Tours, would not be joining us as she was not available. Therefore, my final interview for the day was strictly with Cherice. Cherice asked me a series of questions and I answered each one of her questions with complete transparency. Following our discussion, Cherice advised me that I should hear back from Zappos within 3-5 business days, and she walked me back to the lobby area.

      Interview questions [20]

      Question 1

      Q1: Crysti advised me that the Director of Sales role would start with an emphasis on new business development and evolve into a both a sales and a sales management role. She asked me if I would be confident performing both roles.
      1 Answer

      Question 2

      Q2: Crysti asked me what I felt the next category for the division would include.
      1 Answer

      Question 3

      Q3: Crysti asked me how I felt about adding Flame Retardant Uniforms to the product offering
      1 Answer

      Question 4

      Q4: Crysti asked me how I would go to market with Zappos@Work and go about building awareness in the marketplace within our target channels including PPE industries, high profile, which pay higher prices for their occupational footwear
      1 Answer

      Question 5

      Q5: Crysti asked me which trade shows I would recommend to help bring awareness to our Zappos@Work programs
      1 Answer

      Question 6

      Q6: Curtis raised a concern in regards to the number of positions I've held during the past (9) years. He specifically wanted me to tell him if I would stay for the long run if I were to be hired for the position (Director of Sales)
      1 Answer

      Question 7

      Q7: Kevin asked me why I wanted to work for Zappos as the Director of Sales for the Zappos@Work division
      1 Answer

      Question 8

      Q8: Alexander asked me which segment within the Industrial channel I felt would be the prime target for the Zappos@Work division
      1 Answer

      Question 9

      Q9: Alexander, being aware of the fact that I had reviewed the vendor listings on the website, asked me if their were additional manufactures that should be added to the vendor list
      1 Answer

      Question 10

      Q10: Alexander asked me to rank the current manufacturers in the Industrial market segment
      1 Answer

      Question 11

      Q11: Alexander advised me that bringing in new business/new accounts was the top priority for the division. That being said, Alexander asked about the sales cycle time element to bring in a new national account.
      1 Answer

      Question 12

      Q12: After reviewing my experience and qualifications for the Director of Sales Position, I asked Joe about what his top priorities are for the position
      1 Answer

      Question 13

      Q13: Crysti asked how I would recruit and build compensation packages around a National Sales Team
      1 Answer

      Question 14

      Q14: Cherice asked me about my hobbies and about things outside of working that I enjoyed doing
      1 Answer

      Question 15

      Q15: Cherice asked me how I felt about the tour, about the interviews with the staff that I met with, and about my overall feeling in regards to potentially working for Zappos
      1 Answer

      Question 16

      Q16: Cherie asked me if I had any questions for her
      1 Answer

      Question 17

      Q17: I had asked Crysti about her "Top Priorities" around the Director of Sales Position
      1 Answer

      Question 18

      Q18: Cherice asked me to describe a situation in which I experienced excellent customer service
      1 Answer

      Question 19

      Q19: Cherice asked me to describe a situation in which I experienced poor customer service
      1 Answer

      Question 20

      Q20: Cherice asked me if I could think of any reason why I would not accept an offer of employment for the Director of Sales Position at Zappos
      1 Answer
      6

      Director of Sales Interview

      Oct 23, 2019
      Anonymous interview candidate
      Las Vegas, NV
      No offer
      Positive experience
      Average interview

      Application

      I applied through other source. The process took 2 weeks. I interviewed at The Zappos Family (Las Vegas, NV) in Oct 2019

      Interview

      It started with a great tour of their HQ. The lady conducting the tour was PHENOMENAL. After that, I met with representatives from HR, then the team and managers I would HOPEFULLY be working with. I can't say enough about how great the entire process was. I was treated with honesty, respect, and integrity throughout the entire process. I could feel and see the Zappos core values in each personal transaction I had throughout the day. I realize not every company can have the same culture as Zappos, after all , that's what makes them unique. I do wish other organizations took the hiring process as serious as Zappos does.

      Interview questions [1]

      Question 1

      What would the companies you worked for previously say about you?
      Answer question

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