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      TTEC

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      @Home Tech Support Interview

      Sep 8, 2014
      Anonymous employee
      Chicago, IL
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at TTEC (Chicago, IL) in Sep 2014

      Interview

      I applied online for a position at home with tech support. I filled out an extensive questionnaire and completed some simulated exercises. Two days later I received an automated interview. Once I submitted that interview, I was asked to schedule a time to receive an offer call. During the offer call I was in a chat room with 31 other people and an instructor went over the job requirements, hours, pay, etc. The offer call lasted about 40 minutes and when it was over I received an email with the official offer of employment.

      Interview questions [5]

      Question 1

      Talk about a time when you had to deal with a significant change. Did you adjust and what was the outcome?
      Answer question

      Question 2

      Have you ever dealt with an irate customer? How did you handle the situation?
      Answer question

      Question 3

      Please talk us through installing software via a CD.
      Answer question

      Question 4

      What steps would you take before troubleshooting and issue with your customer?
      Answer question

      Question 5

      Name a situation where you caught a small problem before it turned into a giant headache
      Answer question

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