I applied online. The process took 5 days. I interviewed at TTEC (McAllen, TX) in Oct 2019
Interview
Answered questions with a pen & paper after watching/listening to a video with audio playback of a phone conversation between a customer service rep & a customer.
Then I was interviewed 1 on 1 in another room. They told me that my application showed plenty of previous work experience & that I seemed to be a good fit for the position.
I was asked to read a script, while the interviewer role-played along as a customer calling in about a problem. Afterwards they told me that I did a great job in reading the script & sounded like a natural for the job.
Interview questions [1]
Question 1
Why I was most interested in working for TTEC as a customer service rep for Bank of America through their company
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.
I applied through a recruiter. I interviewed at TTEC in May 2026
Interview
It was basically all just text messaging with someone. At first i was skeptical due to never being interviewed just through text but the more it progressed to easier it got. They just ask you questions and you just answer honestly, or at least that is what I did.
I am a fresher and attended the interview process. The hiring process was well-organized. HR was responsive and guided properly. It is a good opportunity for beginners to start their career.