Manager Customer Service applicants have rated the interview process at TD with 3.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 70.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Manager Customer Service roles take an average of 10 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at TD overall takes an average of 21 days.
Common stages of the interview process at TD as a Manager Customer Service according to 4 Glassdoor interviews include:
Group panel interview: 40%
Phone interview: 20%
One on one interview: 20%
Personality test: 10%
Background check: 10%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 weeks. I interviewed at TD (Ottawa, ON) in Jan 2016
Interview
The process took 3+ weeks. Very professional and personable interviewers. I was invited to do an online personality test and then was contacted by the recruiter for TD. Had a 1:1 interview a week and a half later and a group interview a week after that. Got an offer 3 days after last interview.
I applied through other source. I interviewed at TD (Vancouver, BC)
Interview
Internal application. Received a call in for a panel interview with branch manager and manager of financial service. 1 hour long. Results were in 2 weeks later. Branch manager called to offer the manager of customer service position.
Interview questions [1]
Question 1
If you were to be the successful applicant, what steps are you going to take to improve LEI?
I applied online. The process took 1 week. I interviewed at TD in Aug 2013
Interview
It is usually a structured interview, but may also be a phone interview. There are usually five questions which are mostly behavioural (what you've done in the past), and some times situational,( a description of what u would do in a specific situation) For this role, questions are related to people management and customer service.
Interview questions [1]
Question 1
Because td is dedicated to amazing customer service, the applicant will wanted many examples of where they went above and beyond for a client.