Bilingual Customer Service Representative applicants have rated the interview process at TD with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 40% positive. To compare, the company-average is 70.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Bilingual Customer Service Representative roles take an average of 8 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at TD overall takes an average of 21 days.
Common stages of the interview process at TD as a Bilingual Customer Service Representative according to 5 Glassdoor interviews include:
Phone interview: 44%
One on one interview: 22%
Background check: 11%
Group panel interview: 11%
Skills test: 11%
Here are the most commonly searched roles for interview reports -
I applied in-person. The process took 5 days. I interviewed at TD (Toronto, ON) in Mar 2016
Interview
Phone interview, and then group interview with about 10 other people. The phone interview lasted about 20 minutes. The representative went over my resume, discussed the role and the salary, and then asked me your standard interview questions. The group interview required you to pick an object and "sell" it to the manager.
Interview questions [1]
Question 1
Tell me about how you handled a problematic customer
I applied online. The process took 1 week. I interviewed at TD (Markham, ON) in Jun 2023
Interview
Zoom interview to test your language ability (both cantonese, english and mandarin) by reading some paragraph then asked few questions about yourself, next round is an hour interview for behavioral questions
Interview questions [1]
Question 1
Why do you apply for this job how much do you know about TD
The interview process includes a credit check, and they will even look at your history over the past six years. In the first interview, by a recruiting company, they don't check your French.
Interview questions [1]
Question 1
They asked me to complete a lot of online paperwork. I don't know yet if I will go to the next step.
I applied through an employee referral. The process took 1 week. I interviewed at TD in Sep 2020
Interview
Online simulation and assessment received after applying two days.
A scenario was given for online simulation, that’s short, but I have to spend almost 20 minutes for online assessment.
Phone interview is to I ntroduce Job description, job locations, and salary
Interview questions include past working experience, skills
Schedule for second interview.
Interview questions [1]
Question 1
Tell us one of your exceptional working experience?
How to handle an upset customer?