Customer Experience Associate applicants have rated the interview process at TD with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 86% positive. To compare, the company-average is 70.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Experience Associate roles take an average of 26 days to get hired, when considering 144 user submitted interviews for this role. To compare, the hiring process at TD overall takes an average of 21 days.
Common stages of the interview process at TD as a Customer Experience Associate according to 144 Glassdoor interviews include:
Phone interview: 20%
One on one interview: 18%
Background check: 12%
IQ intelligence test: 11%
Drug test: 10%
Personality test: 8%
Skills test: 8%
Presentation: 6%
Group panel interview: 5%
Other: 2%
Here are the most commonly searched roles for interview reports -
Received initial email about availabilities and locations. After three weeks, I received the first interview with HR (one hour), followed by another HR interview few days after (30 minutes). Both formats are similar.
Interview questions [1]
Question 1
- basic yes/no eligibility questions
- why TD
- why this role
- customer service experiences
- behavioural questions
There were 2 interviews with the HR tram. The process was smooth, the questions were normal (no wierd ones), and the recruiters were very professional and welcoming. Based on the interviews only I felt like 'Yes, I would want to work with this type of people, with this type of culture.'
Multiple Interviews to be waitlisted. Then ghosted. Did not contact me to tell me I was no longer waitlisted. Told me I could wait for up to a year for an opening. Nobody is going to wait that long.
Interview questions [1]
Question 1
How have you in the past, were required to upsell a product to a customer.