I had two separate phone interviews, they both lasted about 20 to 30 minutes they asked me about my prior experiences and was offered the job over the phone and by email
Other Customer Service Agent interview reviews for TD
In phone , for approximately 40 mins . A person called over the phone and asked all the questions . It was easy but the person was not very enthusiastic towards the interview process!
Interview questions [1]
Question 1
How would you define good customer service?
What appeals to you about this role?
What's the best customer service you've ever received? ...
Can you tell me about a time when you received poor customer service?
I applied online. The process took 2 weeks. I interviewed at TD (Toronto, ON) in Jan 2021
Interview
the interview process was great, the manager asked me basic questions to introduce myself and my interest in retail banking. it was a very casual and personable chat, and heard back from them very fast