Candidates applying for Customer Service Representative I roles take an average of 3 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at T-Mobile overall takes an average of 10 days.
Common stages of the interview process at T-Mobile as a Customer Service Representative I according to 1 Glassdoor interviews include:
Group panel interview: 25%
Phone interview: 25%
Drug test: 25%
Presentation: 25%
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I applied online. The process took 1 day. I interviewed at T-Mobile (Boise, ID) in Aug 2016
Interview
Performed online questionnaire and performance testing. Was denied within 8 hours of submitting packet. Not a big fan of this selection system as it leaves people out who may be great candidates for the position. With 6 weeks of training full-time I believe anyone would be able to perform these required tasks.
Interview questions [1]
Question 1
Have you ever worked in a call center environment?
It’s a grueling process. Do several interviews before you go in for an actual interview. It’s more like a mixer. Meet a variety of people then do a one on one.
The interview went well, but when they asked about my desired length of stay, I explained that I wanted to stay for a considerable time, but still launch or perhaps grow the company. The interviewer then went on a rant about how they thought they would only stay at this job for a short while, and their enthusiasm seemed to wane.
After completing a phone interview there was an in person interview.There were two people doing the interview one person asked the questions the other took notes. It didn't last long and they were very nice.