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      Synchrony

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      Customer Service Representative (CSR) Interview

      Oct 12, 2015
      Anonymous interview candidate
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Synchrony in Oct 2015

      Interview

      Applied online, was given the option to schedule a phone interview, later scheduled for an on-site interview. Guy seemed very bland personality wise and read basic questions from a packet. Interview literally only took a total of 45 minutes with me arriving and waiting and doing the interview and leaving. Atmosphere seemed laid back but not very many options for scheduling. Was told via phone interview that there was a shift for 10:30- 6 and 1-10. When I asked he said only shift available was 1-10. Job description seems very simple. In order to get a shift change they base it off of your metrics and of course you have to put in a shift bid if they are available. I interviewed Friday and am waiting on a call whether or not they want to offer me a job!

      Interview questions [3]

      Question 1

      Name a time where you had to deal with a difficult co-worker, manager, customer
      Answer question

      Question 2

      when have you had to do a task that was not very interesting to you but had a deadline, how did you complete it?
      Answer question

      Question 3

      name a time when you had to resolve a customer complaint how did you handle it
      1 Answer

      Other Customer Service Representative (CSR) interview reviews for Synchrony

      Customer Service Representative Interview

      May 4, 2026
      Anonymous interview candidate
      Declined offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Synchrony

      Interview

      The application process seemed highly disorganized. While all email interactions were cordial, my interview kept getting rescheduled on short notice. It was hard to get any clear answers. Felt more like pulling teeth, than a hiring process.

      Customer Service Representative (CSR) Interview

      Mar 11, 2026
      Anonymous interview candidate
      Westchester, OH
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Synchrony (Westchester, OH) in Sep 2025

      Interview

      Interview process was easy with basic customer service questions. Early interactions suggested a friendly culture, but extended training exposed stricter expectations and a less supportive environment than originally presented. Straightforward customer service questions. The culture initially felt friendly, but the tone shifted during the long training period. Expectations became less clear, and the environment felt more pressured than advertised.

      Interview questions [1]

      Question 1

      How will you handle difficult customers
      Answer question

      Customer Service Representative Interview

      May 6, 2025
      Anonymous interview candidate
      Hyderābād
      No offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Synchrony (Hyderābād)

      Interview

      It was a telephonic interview, Confirmed details like adress,dob,and weather fresher or employed. Q1. Tell me about yourself Q2. Talk on anything for 1 min Q3. What are your hobbies n cross question Q4. Tell me something abt your favourite sport or sportsperson

      Interview questions [1]

      Question 1

      To talk on a topic of my choice for 1 minute
      Answer question

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