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      Customer Solutions Specialist Interview

      Apr 12, 2022
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at Schedule Engine (Toronto, ON) in Sep 2021

      Interview

      The interview process was quite length as it took about a month to actually land an interview. After that process started, I was able to know about training within 1-2 week mark. The interviewers, Fausta and Graham, were very easy to talk to and very welcoming. It didn't feel like an interview, more so having a casual conversation. Overall, the process was smooth once it started.

      Interview questions [1]

      Question 1

      What's the difference between sympathy and empathy? And which one would you use for customer service?
      1 Answer