Process is exactly how everyone stated. I initially applied through RJ Reynolds website myself. I received a call from a recruiter and then was told to complete a video interview. I was then told to do a day on the trade. I had trouble contacting the territory manager - he would not answer his phone and you could not leave a voicemail as his mailbox was full. After a couple emails he finally called me. The day on the trade went ok - the territory manager was as I expected him to be - all over the place mentally, wasting time. I was shocked RJ Reynolds hired someone like this. I asked him how long he had worked for the company. He said 3 years! I was shocked!! Three years and this is how you do your job? His boss also came with us; she was very stiff and a long time employee. The whole day was just frustrating as she was just on his case the whole day and was semi pleasant to me. I was polite, friendly, appropriate, hands on, asked a million questions. Which is why I was surprised to get a rejection email 3 business days later.