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Reynolds American Overview

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Winston-Salem, NC (US)
5001 to 10000 employees
Company - Public (RAI)
Consumer Products Manufacturing
$10+ billion (USD) per year
Reynolds American Inc. is positively transforming the tobacco industry and we’re a family of companies that strives for success in everything we do. The future inspires us because our people are igniting the breakthroughs that are redefining the ways adult tobacco ... Read more

Reynolds American Reviews

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Debra A. Crew
129 Ratings
  • Helpful (18)

    "Ignore the Negativity"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager
    Current Employee - Territory Manager
    Positive Outlook
    Approves of CEO

    I have been working at Reynolds American full-time (More than 5 years)


    As mentioned in many prior reviews, the benefits are superb. The company is constantly on the edge of it's seat finding and thinking of new ways to take care of it's employees.

    > Company Car - GMC Terrain ($150 is taken out of every other check to cover expenses. All servicing, fuel and anything else related to the vehicle is covered.
    > Cell phone and at-home Internet service allowance.
    > Company electronic devices including and at-home monitor and accessories for employee office.
    > Covered moving expenses for new-hires and promotions
    > and the list goes on...

    Another big benefit is the support and guidance to help progress your career in the right direction. The company firmly believes in educating and providing the right resources to raise the bar of it's employees.

    You also have the autonomy to manage your own territory while striving to achieve the company goals. With that being said, you don't have a boss breathing down your neck 5 days a week. In my personal experience, my supervisor trusts my business decisions and gives me the support I need, when I need it. That type of work environment is priceless to me and has truly allowed me to evolve into a more responsible, business-minded individual.


    I titled this review , "Ignore the Negativity" due to the extensive amount of biased reviews that have rolled in over the past few months. Yes, it's no lie, we have had a busy year, but also quite the successful year. Additionally, the company provides us with multiple resources to help with the work load such as 3rd party merchandising support and identifying marketplace opportunities which helps take some of the load off.

    To put it in perspective, the work of what was done by 4 reps, have been combined into one. Sounds daunting Right? Well before we jump to conclusion, our company has reduced the size of our assignments giving us the opportunity to visit our important accounts more frequently and for longer timeframes. In the past, one TM might have 250 stores while managing the brand's for 1 company, now that same TM has approx 100 stores managing all which means less drive time, more of a condensed impact and less stress. Work-life balance is a huge point for the company and I assure you, they will continue to find ways to best optimize this lifestyle.

    In regards to promotions, yes they are rare. But not everyone can get promoted Right? The trick here is do your best and the best will come.

    Advice to Management

    It is our people that make our brands special and strong. Continue to put the employees first and we will continue to make the magic happen! In order to be more competitive, the pay structure needs to be revisited. There is about a 15k gap between our largest competitor for the TM role.

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Reynolds American Photos

Reynolds American photo of: Corporate Headquarters
Reynolds American photo of: Corporate Headquarters
Reynolds American photo of: Corporate Headquarters
Reynolds American photo of: RAI Headquarters
Reynolds American photo of: R.J. Reynolds Manufacturing – Atrium in Tobaccoville, NC
Reynolds American photo of: Santa Fe Natural Tobacco Company Headquarters – Santa Fe, New Mexico
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Reynolds American Interviews



Getting an Interview

Getting an Interview




  1. Helpful (1)  

    Accounting Role Interview

    Anonymous Interview Candidate in Greensboro, NC (US)
    No Offer
    Negative Experience
    Average Interview


    I applied online. The process took 2 weeks. I interviewed at Reynolds American (Greensboro, NC (US)) in November-2017.


    I was very encouraged by the quick response in the beginning.

    I had two interviews back to back and now all follow up calls have gone unanswered.

    Also, the job description provided when applying for the role was nothing close to what the phone interview detailed.

    I was so excited to get a call from Reynolds now I'm feeling let down that no response has been received from my inquiries.

    Interview Questions

    • What prompted me to apply for this role?   1 Answer
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Reynolds American Awards & Accolades

  • Achievers 50 Most Engaged Workplaces™ in North America, Achievers, 2017
  • Great Place to Work Certified, Great Place to Work Institute, 2017
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