I applied in-person. The process took 4 weeks. I interviewed at Reynolds American (Santa Fe, NM) in Jun 2012
Interview
Phone interview was a pretty easy process, something that I'd imagine is the norm for call centers now a days. Video was kind of awkward, seeing yourself on video and trying to get the look and feel you want to portray is interesting. The 3 panel interview process was all done in one day. You get to meet 3 teams of managers and directors from within the company. All 3 panels have different questions and situations that you have to answer or work through.
Interview questions [1]
Question 1
How do you handle speaking with an irate customer?
Was a positive experience, with some good questions asked, met some nice people between both the recruiter and the hiring manager, I had to send in my CV, fast process, good communication and good feedback.
I applied online. The process took 4 weeks. I interviewed at Reynolds American (Dorchester, SC)
Interview
Was called by a manager trainee, and asked if I were still interested in the job, etc..
Asked 5-6 basic questions to ensure I was serious about the job (does the salary meet your financial requirements, etc.)
Then was scheduled for a online personality test of about 50-60 questions which were answered on a scale of (highly disagree - highly agree)
Then was finally scheduled for an in person interview.
Was brought into a hotel conference center w/ Division Manager, Assistant Division Manager, and Regional Manager.
Atmosphere was friendly and professional
Asked basic interview questions (what makes you the best candidate for the job, etc.)
I applied online. The process took 4 weeks. I interviewed at Reynolds American
Interview
Apply online on career builder/phone interview asking where you have worked and how you prepared for the job/ 2 in person interviews with division manager and regional manager.
interviews took about an hour each. the company is getting bought out.
