2 hours interview
Started with demonstrating team work. They gave different scenarios and we had to solve the issue as a team. Then it was individual conversations. General interview questions including role play.
Interview questions [1]
Question 1
Tell me a little bit about yourself
Tell me a time when you went above and beyond for a customer
Role play
I applied through a staffing agency. The process took 1 week. I interviewed at ReAssure (Norwich, England) in Sep 2017
Interview
Interview started as a group, broke into teams and did a Problem solving activity, then had Individual interview with relevant department manager. Had to do a competency english/maths and tying test.
The recruitment process is a 2 stage interview. The first interview was with the Customer Service manager and a senior team leader. It lasted about 90 mins, it includes a presentation and 4 competency based questions.
Interview questions [1]
Question 1
Tell me about yourself
Example when you had to work under pressure for an extended period of time
Example when you led a situation from the front
Example when you were successful in turning around an underperformer/underperforming team