I applied through an employee referral. The process took 4 weeks. I interviewed at RBC (Vancouver, BC)
Interview
At first, I applied online and had an employee referral from one of RBC's employees. I was contacted by recruitment agencies to make an appointment. I had an interview with the branch manager and branch manager assistant. After answering the questions, they asked me if I had a question and asked me to wait about two weeks to get the result.
Interview questions [4]
Question 1
Give me an example of a time you had an upset customer? what did you do? and what you might change if you could go back?
A short HR phone screen followed by an in-person interview with two branch managers. It involves behavioural questions and questions about specific experiences on the resume. There might be a role playing element in the in-person interview.
Interview questions [1]
Question 1
Why RBC? Why this role? What's the one time you went above and beyond to ...?
the interview is easy. 1st with HR, 2rd with a branch manager. Most questions are behaviour questions and experience related to customer services and sales. The interview is quite quick, just 15-20 minutes
Interview questions [1]
Question 1
Do you have sales experience?
Tell me about a time you deal with a frustrated client
The interview includes 2 rounds: 1st round with HR, 2nd round with branch manager. You need to have IFC certificate for the position, but actually they don'r use this one
Interview questions [1]
Question 1
background for 1st round, and behavior questions for 2nd round