I applied online. I interviewed at RBC (Oakville, ON) in Jun 2017
Interview
I applied online and a few days later recived the online assessment to complete. Once I completed it, I was emailed to set up a phone interview for the pre-screening. Once that was completed, the recruiter emailed me about 4 days later to invite me to a group event for the following week.
At the group event, it was divided into 4 activities - introducing yourself and saying one thing unique 2) introducing your partner and telling HR why they should hire him/her 3) selling a product (you were given a item you and your partner had to convince and sell to HR) and 4) role play scenario with one of the HR team members (they gave you a scenario and you had to play the role of the client advisor, HR member was the customer)
Interview questions [1]
Question 1
Why RBC?
What did you like about your previous role?
What did you not like about your previous role?
How would you handle a customer situation?
What are 3 strengths?
A short HR phone screen followed by an in-person interview with two branch managers. It involves behavioural questions and questions about specific experiences on the resume. There might be a role playing element in the in-person interview.
Interview questions [1]
Question 1
Why RBC? Why this role? What's the one time you went above and beyond to ...?
the interview is easy. 1st with HR, 2rd with a branch manager. Most questions are behaviour questions and experience related to customer services and sales. The interview is quite quick, just 15-20 minutes
Interview questions [1]
Question 1
Do you have sales experience?
Tell me about a time you deal with a frustrated client
The interview includes 2 rounds: 1st round with HR, 2nd round with branch manager. You need to have IFC certificate for the position, but actually they don'r use this one
Interview questions [1]
Question 1
background for 1st round, and behavior questions for 2nd round