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      Progressive Insurance

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      Senior Customer Service Representative Interview

      Nov 4, 2013
      Anonymous employee
      Mayfield Heights, Cuyahoga, OH

      Other Senior Customer Service Representative interview reviews for Progressive Insurance

      Senior Customer Service Representative Interview

      Oct 18, 2013
      Anonymous employee
      Accepted offer
      Neutral experience
      Average interview
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Progressive Insurance (Mayfield Heights, Cuyahoga, OH)

      Interview

      I initially applied to Progressive through the online system, received a call within the next week, had a phone interview, and scheduled a personal interview for the next week. After one week from my initial interview, I was offered and accepted the position.

      Interview questions [1]

      Question 1

      The most difficult issue was the initial testing given pre-hire--even though it was NOT that difficult, for some applicants, it may be the end of the process.
      Answer question

      Application

      I applied online. The process took 4 weeks. I interviewed at Progressive Insurance

      Interview

      Two to three interviews beginning with a phone interview. Overall process is about a month.

      Interview questions [1]

      Question 1

      They will use a STAR question/interview format. All questions will be framed in a "tell me about a time when..." style.
      1 Answer