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      Podium

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      Customer Success Manager Interview

      Sep 19, 2017
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Podium

      Interview

      Phone Interview with the recruiter. We did not really discuss anything about the role itself. Most of the questions were about the company culture and where the company is going. After about a 15 minute conversation, we set up an onsite interview. They were somewhat inflexible with the timing of the onsite. We were aiming for a quick turnaround as far as getting me onsite, so I wasn't too irritated by it. They did offer to push to the next week if needed. I was escorted to a room by the recruiter and waited for 10 minutes or so for the hiring managers to arrive. The interview itself was solid. They walked me through the company's core values and asked questions related to each of them. They did not ask any follow up questions to the experiences I shared, i.e. digging deeper into the experience for some greater meaning. I appreciated that honestly. They asked questions that I think allowed them to get to know me fairly well in an hour's time. The hiring managers never really talked about the job duties until I asked about them. They also asked a lot of questions about what I thought about certain sales roles, which was somewhat confusing, but could've indicated that they thought I was a better fit in sales. Unfortunately, I will never know since the company has a policy of not providing specific feedback to candidates. I have never heard of such a policy before. Every company I have interviewed with has provided some sort of feedback, even if it clearly was general feedback. Not knowing why I was not ultimately selected is my only complaint with the entire process as it hampers my ability to better myself if I follow through on Podium's encouragement that I "apply again in the future." At the end of the day, my assessment is that Podium is a great company with a bright future.

      Interview questions [1]

      Question 1

      What was something fun you personally did within your team in the last week?
      Answer question

      Other Customer Success Manager interview reviews for Podium

      Customer Success Manager Interview

      Apr 13, 2026
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Podium in Apr 2026

      Interview

      Process starts with a screening call with HR, followed by interview with hiring manager, then case study, which was presented to hiring manager and director in a final round interview.

      Customer Success Manager Interview

      May 26, 2026
      Anonymous interview candidate
      Melbourne
      No offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at Podium (Melbourne) in Jan 2026

      Interview

      Didn’t get through to hiring manager but recruiter is easy to talk to and prompt with outcomes. Was not waiting for long periods of time without a response from the employer and company

      Interview questions [1]

      Question 1

      What KPIs did you work with and how are you with them
      Answer question

      Customer Success Manager Interview

      Oct 27, 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Podium

      Interview

      I had a phone screen scheduled with a confirmation email and automated reminder, but the recruiter never called or responded to my follow-up email inquiring about the status of the interview. This level of unprofessionalism is disappointing from a global organisation. Candidates invest significant time and energy preparing for opportunities, and deserve basic courtesy and clear communication throughout the process. This experience raises serious concerns about the company's organisational culture and respect for prospective employees. I would strongly encourage the recruitment team to implement better communication protocols to prevent leaving candidates in limbo.

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