I applied online. The process took 3 weeks. I interviewed at Paychex (Fair Lawn, NJ) in Jan 2013
Interview
Took two weeks to hear back from. Went through about a 2 1/2 hour interview process due to interviewing with multiple managers. This process can be broken up into multiple interviews as well. Hired about a week later.
Interview questions [1]
Question 1
How have you handled a difficult situation with a customer?
I applied through an employee referral. The process took 2 weeks. I interviewed at Paychex
Interview
Interview process consisted of 2 interviews and one shadowing session. Interview questions were pretty standard STAR structure. I interviewed in person with one supervisor while one other was on a video call.
Interview questions [1]
Question 1
Describe a time when you made a mistake and how you handled it
I had two interviews. First one was with one manager and the second was with two other managers. The interview s lasted about 30 minutes each. They asked about my payroll background and several questions that started out with, "tell me about a time..."
Very simple. A round table interview with scenario-based questions. They ask mostly about previous interactions with co-workers as well as customers. It is a customer service job and you are dealing with payroll which can get very overwhelming
Interview questions [1]
Question 1
Tell me a time when you was faced with a challenging situation how did you overcome it and what steps did you take to overcome it.
