Paychex Reviews | Glassdoor.ca

Paychex Reviews

Updated 21 September, 2018
1,897 reviews

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3.7
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Paychex President and CEO Martin Mucci
Martin Mucci
1,023 Ratings

1,897 Employee Reviews

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Pros
  • "Work/life balance is better than most other companies I have worked for" (in 140 reviews)

  • "Great company with great benefits" (in 197 reviews)

Cons
  • "Work life balance could be better" (in 46 reviews)

  • "They need to start paying the sales reps better and get competitive with competition" (in 55 reviews)

More Pros and Cons

  1. "Excellent Benefits, Growth potential but okay pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources
    Current Employee - Human Resources
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Paychex full-time (More than 8 years)

    Pros

    Excellent Benefits
    Excellent Work Life Balance
    Multiple departments and generally good opportunity for growth

    Cons

    Pay is mediocre
    Raises are quite incremental

    Advice to Management

    Provide larger raises to the employees and provide an opportunity for more cross training


  2. "Sales w/ Paychex"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Scottsdale, AZ (US)
    Current Employee - Sales in Scottsdale, AZ (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time (More than a year)

    Pros

    Autonomy, great management, decent pay and benefits

    Cons

    Operational struggle, pay scale frequently changes

    Advice to Management

    Expand territories and roles, not take away

  3. "Great Opportunity!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Capital Management Consultant in Salt Lake City, UT (US)
    Current Employee - Human Capital Management Consultant in Salt Lake City, UT (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time (Less than a year)

    Pros

    -Great Commission Structure
    -Internal Partnerships
    -Impeccable Training
    -Animated and Helpful Management
    -Big emphasis on team building
    -GREAT Benefits
    -School Tuition Reimbursment
    -Company evolves and pivots to stay ahead in the market.
    -Partners with a great Digital Marketing company that gives you a big advantage over competition.
    -Paychex is a one stop shop for just about everything HCM, and a little more.

    Cons

    Some of these cons are mostly particular to the Salt Lake Office:

    -The SLC Branch has a history of terrible performance and management. So much so that the Accounting and Banking community lost a lot of trust in Paychex. Even those who referred their clients to Paychex for years. Now with new management, that is changing. Slowly but surely.

    I’m General:
    - Culture is strong, but the company’s structure is very mechanical. Not bad unless you’re coming from more of an organic structured company.
    -Base pay is super low for the amount of work it takes to start seeing the fruits of your labor.

    Advice to Management

    Management was great! Keep doing what you’re doing!


  4. "Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Consultant in Charlotte, NC (US)
    Former Employee - Senior Consultant in Charlotte, NC (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Paychex full-time (More than 8 years)

    Pros

    awesome benefits, and job advancement opportunites

    Cons

    Management having a realistic view on job duties and tasks assigned; the correlation between the tasks and the position.


  5. "District sales manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time

    Pros

    Culture, people, rewarding when doing well

    Cons

    Challenging to juggle the different pieces of the job


  6. Helpful (3)

    "MMS Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    Approves of CEO

    Pros

    For a large company the culture is good

    Cons

    Sales in MMS is a beat down. Small territories, backstabbing and cheating the system is common. You’re not allowed to work with CPA’s to get referrals because that channel is owned by SMB. Brokers typically won’t give you the time of day because they’re terrified that the Paychex Insurance Agency will be calling on the clients they referred and they see Paychex as a competitor. Same with 401k. This position is strictly a cold calling position. There’s no farming only hunting.

    Advice to Management

    Listen to your employees more


  7. "Culture is Key"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Staff in Rochester, NY (US)
    Current Employee - IT Staff in Rochester, NY (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time (More than 8 years)

    Pros

    Paychex is embracing the values that they promote. They are walking the talk daily.

    Cons

    Not all segments have fully embraced the culture of openness, but that is changing rapidly!

    Advice to Management

    Keep up the good work, the transformation is really working and energizing employees!

  8. "Very hard to make sales!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Payroll Sales Consultant in Chicago, IL (US)
    Former Employee - Payroll Sales Consultant in Chicago, IL (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Paychex (Less than a year)

    Pros

    - Recognized Company
    - Great Sales program

    Cons

    - Revolving door
    - Management is clueless on how to lead (especially in Chicago)

    Advice to Management

    Give your reps a bit more time to make sales and really evaluate their territory to make sure they can actually make sales.


  9. "Great Benefits, Great Company, LOW Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Rochester, NY (US)
    Current Employee - Sales in Rochester, NY (US)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time (More than 3 years)

    Pros

    Full and VERY great benefits. Great management and training. Desirable work environment. Room for advancement and quick!

    Cons

    VERY low pay. Health and Benefits salesmen make $45,000 on average.


  10. Helpful (3)

    "Avoid if you can"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Paychex full-time (More than a year)

    Pros

    Flexible work schedule
    decent pay and benefits

    Cons

    Refuses to move on from the Golisano days. All about making others look bad while making yourself look good. No collaboration. Worships upper management. Never challenges status quo.

    Advice to Management

    Give up on the 80s. They're over. There are new ways to do business.


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