Paychex Reviews | Glassdoor.ca

Paychex Reviews

Updated 18 June, 2018
1,829 reviews

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3.7
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Paychex President and CEO Martin Mucci
Martin Mucci
982 Ratings

1,829 Employee Reviews

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Pros
  • "Work/life balance is better than most other companies I have worked for" (in 135 reviews)

  • "Great company with great benefits" (in 188 reviews)

Cons
  • "Work life balance could be better" (in 46 reviews)

  • "They need to start paying the sales reps better and get competitive with competition" (in 54 reviews)

More Pros and Cons

  1. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Payroll Specialist in Denver, CO (US)
    Current Employee - Payroll Specialist in Denver, CO (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time (Less than a year)

    Pros

    Fast paced, set schedule, weekends & holidays off, benefits & PTO almost immediately, great training program, friendly environment

    Cons

    Can be stressful at times with work load & customer demands.

    Advice to Management

    Management does a good job at trying to make work fun which I appreciate. I think CSS’s can do a better job at acknowledging & engaging with employees outside of their team, when they pass them in a hall or at a meeting. Be the example... you should never be too busy to be friendly!


  2. "Human Resources Generalist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Albany, NY (US)
    Former Employee - Anonymous Employee in Albany, NY (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Paychex full-time (More than a year)

    Pros

    Culture and training is great

    Cons

    Conservative atmosphere stifles creativity of employees

    Advice to Management

    Listen to employee feedback and

  3. Helpful (1)

    "HR Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Consultant in Denver, CO (US)
    Current Employee - Human Resources Consultant in Denver, CO (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time (More than 10 years)

    Pros

    Overall it's a great company to work for. Benefits are super affordable, time off builds up nicely and for the most part it's a great place to work. But just like any company, the experience can vary from team to team. I have been fortunate enough to be on several great teams and have several great managers. But I know of others that have not had the same experience. Obviously this is a service company so you have to enjoy helping the client and getting their issues taken care of, or know who can. Is the customer always right, no, of course not, but you do what you can and when you can't help them you are usually able to tell them why. You almost always have the support of your management to do what needs to be done go get them taken care of. If you enjoy customer service this is a good place to be.

    Cons

    Pay is lagging behind the competition....for being such a large company and in the great financial position it's in....continual 3% increases are disappointing.

    Advice to Management

    Be more competitive with pay, reduce the workloads in some departments to we can take care of the clients they way you want us to.


  4. "Paychex"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great place to work in Indy

    Cons

    Work life balance could be better


  5. "Administrative Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Assistant in Albuquerque, NM (US)
    Current Employee - Administrative Assistant in Albuquerque, NM (US)
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Paychex full-time (Less than a year)

    Pros

    Employees are very nice, the benefits are great, there is room for movement within the company.

    Cons

    Because it is such a large company there is sometimes a lack of communication and direction. There is a "Black Out" period where you cannot take time off from November through the end of January as Year End is very busy.


  6. "Great company, benefits and training!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Small Business Sales Consultant in Liverpool, NY (US)
    Current Employee - Small Business Sales Consultant in Liverpool, NY (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time (More than a year)

    Pros

    Best trained organizations in the country... work hard play hard!

    Cons

    Communication between operation, client services, and sales is disjointed.


  7. "Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO (US)
    Current Employee - Anonymous Employee in Denver, CO (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time (More than 10 years)

    Pros

    I have been at Paychex for 23 years and love working here! If you work hard and excel at the role you are in, there is opportunity for advancement. In working with your leadership, you can find the right career path for you to enjoy the job. We have a strong culture based on Integrity, Respect, Partnership, Service, Innovation, and Accountability that is second to none!

    Cons

    Paychex is a fast-paced environment and we work hard each and every day! This is not a 'con', but a reality that candidates should come to Paychex and plan to work together to provide excellent customer service for our clients.

  8. "Excellent company that values its employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Payroll Specialist in Denver, CO (US)
    Current Employee - Payroll Specialist in Denver, CO (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time (More than 5 years)

    Pros

    Good management, many long-term employees, opportunity for virtual work, decent pay, great benefits.

    Cons

    Less opportunities outside of Rochester.

    Advice to Management

    Allow for more virtual positions and don't just look to promote workers in the Rochester office.


  9. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Payroll Specialist in Allentown, PA (US)
    Current Employee - Payroll Specialist in Allentown, PA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time (Less than a year)

    Pros

    Great company with wonderful work ethics and integrity. Everyone is very helpful. Atmosphere is very positive. Dress down days, food trucks, and depending on the departments, Pot lucks. Room for advancement. Good Pay, but job is hard!

    Cons

    The training should be more in class room with trainer, than teaching yourself.


  10. "Great Company Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Payroll Specialist in Albuquerque, NM (US)
    Current Employee - Payroll Specialist in Albuquerque, NM (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time (Less than a year)

    Pros

    Paychex is a great place to work for, they genuinely care about there employees. The training they offer is the best I have ever received.

    Cons

    NO CONS! Great company to work for.

    Advice to Management

    Keep up the great work in Albuquerque!


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