Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Paychex

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Paychex reviews | Paychex jobs | Paychex salaries | Paychex benefits | Paychex conversations
      Paychex interviewsPaychex Customer Service interviewsPaychex interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Service Interview

      May 29, 2018
      Anonymous interview candidate
      Phoenix, AZ
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Paychex (Phoenix, AZ) in Apr 2018

      Interview

      I met with three managers and answered a ton of behavioral questions, for over an hour. They were friendly and I thought I did okay, but was not selected to move on in the process

      Interview questions [1]

      Question 1

      Describe a difficult, stressful situation and how did I handle it
      Answer question

      Other Customer Service interview reviews for Paychex

      Customer Service Interview

      Feb 5, 2020
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Paychex

      Interview

      My interview process was great. It was a fast process, for me. I did a phone interview Tuesday, interviewed Friday, in person. Did a final interview that following Monday. I received offer same day. I started within two weeks.

      Interview questions [4]

      Question 1

      Name a time you went above and beyond, for a customer.
      Answer question

      Question 2

      Name a time you had system issues. What did you do to overcome
      Answer question

      Question 3

      What is your ideal job
      Answer question

      Question 4

      Multi-tasking example:
      Answer question

      Customer Service Interview

      Oct 6, 2017
      Anonymous interview candidate
      Rochester, NY
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Paychex (Rochester, NY) in Sep 2017

      Interview

      I was asked to complete an online personality predictor and math skills test. After that, I completed an online, video recorded interview which was incredibly awkward and lacked any connection or interaction with the hiring department.

      Interview questions [1]

      Question 1

      Describe an experience that was challenging and how did you overcome or correct it?
      1 Answer

      Top companies for "Compensation and Benefits" near you

      avatar
      SAP
      3.9★Compensation and benefits
      avatar
      Capgemini
      3.7★Compensation and benefits
      avatar
      Salesforce
      4.4★Compensation and benefits
      avatar
      Cisco
      4.0★Compensation and benefits