I applied online. The process took 6 weeks. I interviewed at PayPal (London, England) in Sep 2023
Interview
3 stages, final stage is a presentation on Paypals products. I was told in a previous interview with a current team member to focus only on a specific set of products. I did this and was called out on it in my feedback saying I had been declined.
Interview questions [1]
Question 1
Give me an overview of your account management approach
Thank you for taking the time to share your feedback. We strive to provide an enjoyable and thoughtful interview experience where candidates feel they are getting the most out of the interview process. We apologize that you did not have this experience and would appreciate hearing more about your interview process and what we could do better. Please contact us at paypalglobaltalentacquisition@paypal.com so we can connect. Thank you again for taking the time to leave a review and I look forward to hearing from you.
Other Customer Success Manager interview reviews for PayPal
I applied online. The process took 4 weeks. I interviewed at PayPal
Interview
Straight forward. Appx 4 interviews in Total. No presentation required. Everyone I interviewed with was pleasant and transparent about their experiences. Last part of the interview was with the director and if you made it that far, you're pretty much good to go.
Interview questions [1]
Question 1
Why PayPal? Describe how you navigated through a challenging customer.
Phone call with the talent acquisition manager - General questions and checking your interest in the company
Interview with the Hiring Manager - Asking behavioral questions
Interview with the Director of Customer Success
Presentation
Interview questions [1]
Question 1
When did you use analytics to come up with a solution?
Thank you for sharing your interview experience with us. Your feedback is valuable and will help us understand how we can evolve our interview process. We hope you can find another role on our website that fits your interest and join our team!
I applied online. The process took 4 weeks. I interviewed at PayPal (Dublin, Dublin) in Oct 2023
Interview
Smooth until the time came for receiving an update on the decision. Poor timekeep around feedback. The position was reposted by the HR person before I was informed I hadn’t been successful. I learned through social media I wasn’t successful essentially.
Thank you for sharing your interview experience with us, your feedback is valuable and will help us understand how we can evolve our interview process. We hope you can find another role on our website that fits your interest and join our team!