Glassdoor users rated their interview experience at O2 as 100% positive with a difficulty rating score of 2 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Inside Sales and rated their interviews as the hardest, whereas interviews for Inside Sales and roles were rated as the easiest.
I applied online. The process took 3 weeks. I interviewed at O2 in Aug 2025
Interview
Friendly call with hiring manager. Then they asked for a take home exercise. I usually don't do those, but I made a rare exception because I really liked the hiring manager.
The take home exercise they sent me was a joke. It was "here is a checkout flow, how would you improve conversions". There was no discussion of people problems. Upon following up, I learned that they don't gather any data except for conversion at the end. They don't talk to customers. So when I presented the take home exercise, I focused on solving those structural organizational problems, because I can't do any kind of design without data.
Now comes the most ridiculous part: There was this 50+ year old german designer in the call. Your typical 2000s era agency-type, with nerd glasses and a thick beard. He literally asked "Perhaps you can use your imagination to invent user needs instead of using data?" He said in german, but used the english word "Imagination". My wife and I still laugh at the absurdity of that moment. 4 designers were in this call, and not a single one understood the concept of working with data, and got offended that I pushed for it and didn't just give them pretty screens. Their excuse was "we are in a transformation project here and we don't have data yet".
Needless to say, we didn't end up working together. I can't believe people like this even have jobs.
Interview questions [1]
Question 1
Perhaps you can use your imagination to invent user needs instead of using data?
I applied through a staffing agency. The process took 4 weeks. I interviewed at O2 (East Grinstead, England) in Apr 2021
Interview
In person and was simple they didn’t ask too many questions. There was a short telephone interview first but other than that it was simple. A decision was made a few dates after that
I applied through a staffing agency. I interviewed at O2 (Edinburgh, Scotland) in Sep 2021
Interview
1 interview within the store with the Store Manager. Regular interview questions including experience level, technical specialties, communication and being asked to speak for 5 minutes about something I'm passionate about
Interview questions [1]
Question 1
Speak for 5 minutes about something you are passionate about