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      Mozilla

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      Product Support Engineer Interview

      May 11, 2021
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Mozilla

      Interview

      Typical "Tell me about a time you xyz". All soft balls that don't really ask you anything. Very few technical questions even though this is a technical role. I applied on in the middle of March and had my first phone screen Match 22nd. My next interview (with two people) was May 7th. And then 3 interviews on May 13th. ...and then another interview the 27th of May. For a total of 6 interviews over 4 dates and over two months. I felt I did very well in all of the interviews as to be frank, I'm overqualified but thought it would be a good fit. After my final interview on April 27th, I figured I'd hear back, but after two weeks I heard nothing. I then reached out to the recruiter (who had since moved to a new role and was pawned off onto another recruiter) and they let me know that they would call me later that day. It's been a week and a half since I was supposed to get a call. What a joke of a process. Stay away.

      Interview questions [1]

      Question 1

      "Tell me about a time you worked with a difficult customer"
      Answer question
      3
      Mozilla response
      5y
      We're deeply sorry you had such a poor experience during your interviewing here. It’s certainly is not acceptable to us, and we're committed to this never happening. We've already invested in improving our overall interview process and just this month, we've made some specific investments into our recruiting team, in part to ensure your experience isn’t repeated.

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