The interview process works in a sort of cycle/speed dating rounds. There were maybe 4 other people there to interview at the same time as me. We were greeted and then shown to a meeting room where we were introduced to the company and it's background, core values, and benefits. From there, we individually met in the "kitchen" when 2 other current lyft employees. They asked basic, but very fun and engaging interview questions. After that, I met with another Lyft employee to do a mock customer experience phone call. It was in real time, but was a call with a current Lyft employee. (No real customer) The final step was meeting one on one with a Lyft team manager to ask you more professional questions about your work background, experience, and goals. I was notified 3 days later by email to have a 15 min follow up phone call, where I was then offered the position.