Had a 10 minute phone interview which was half motivations for working there and half competency based questions. Then was invited to an assessment day where I had a face to face interview - which was much the same as the phone interview - and then a role play where I did 2 pretend phone calls to test my manner on the phone. Overall had a good experience at the interview, and was offered the job that afternoon. I had other interviews lined up over the coming weeks which, having been offered the job I did not attend. A whole 2 weeks later I received a letter from Lloyds telling me my offer had been taken away, and having looked into this it was because of my credit score - I have no ccjs (which is what I was told is what they were looking for) or anything like that but am now left jobless and am really upset with how I was treated.