I applied online. I interviewed at John Lewis & Partners (Welwyn Garden City, England) in Sep 2017
Interview
First an online assessment, with what-must-do and what mustn't-do in the store as a partner, in order to identify if your behaviour represents the values of the group.
The interview was also an assessment exercise. In groups of three, we received a briefing describing a situation at a store and we should discuss in each order the shop assistant should execute her/his tasks and why. This part of the assessment was closely observed by a John Lewis team member.
The second part of the assessment was individual, as we received three situations that may occur in a store and we should explain how we would solve these situations. Quite common sense and somehow similar to the online assessment.
The interview was held at Welwyn Garden City, UK.
Other Sales Assistant interview reviews for John Lewis & Partners
I interviewed at John Lewis & Partners (London, England)
Interview
I attended a group interview for a temporary Christmas position where we worked together on scenario-based tasks, discussing different approaches and demonstrating teamwork, communication, and problem-solving skills throughout the process.
Interview questions [1]
Question 1
How would you handle a situation where there’s a long queue of customers, some becoming impatient, while you’re short-staffed during the Christmas rush?
I applied online. The process took 2 weeks. I interviewed at John Lewis & Partners (Cardiff, Wales) in Oct 2025
Interview
It was a group interview where we had to read several scenarios, make individual notes, and then discuss possible solutions with the rest of the group. The assessed part was the group discussion, which was challenging because some of the other participants were very loud and overly confident. This made it difficult to share my points without feeling like I was interrupting or coming across as rude. There was also no one-to-one interview at the end, so my performance was judged entirely on how I interacted within the group.
Really easy. Done a group interview where they test you on your team work, then a solo interview to see your individuality. I then found out a week later if I got the job.
Interview questions [1]
Question 1
What do you like about the customer service in John Lewis?
