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      Instructure

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      Customer Success Manager Interview

      Sep 18, 2020
      Anonymous interview candidate
      London, England
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at Instructure (London, England) in Aug 2020

      Interview

      I had a 30 minute call with the Recruiter and a 45 minute call with the Hiring Manager. The next stage was a presentation but I decided not to move forward in the process as I had received another job offer.

      Interview questions [3]

      Question 1

      Background related questions.
      Answer question

      Question 2

      Example of working with a difficult customer.
      Answer question

      Question 3

      Example of a project I worked on and had to collaborate with others.
      Answer question

      Other Customer Success Manager interview reviews for Instructure

      Customer Success Manager Interview

      May 12, 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Instructure in Apr 2024

      Interview

      30 minute recruiter screen which would be followed by 3 more rounds of interviews, including one hiring manager meeting, one panel meeting, and a final VP meeting. During the screen, the recruiter said he’d be moving me forward to the next round with the hiring manager and that I would hear from him in 24-48 hours for scheduling. Not only did he never follow up, but I reached out proactively two more times with no response. It is inexcusable for a recruiter to ghost you after telling you their timeline for follow up. Not a good representation for this company.

      Interview questions [1]

      Question 1

      How do you build trust with internal and external stakeholders?
      Answer question
      1

      Customer Success Manager Interview

      Nov 19, 2019
      Anonymous interview candidate
      London, England
      No offer
      Negative experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at Instructure (London, England)

      Interview

      Terrible, kept me hanging for months. At the interview itself, the CEO didn't stand up to greet me, neither did he once look up to ask questions. Very unprofessional as he wore a baseball cap throughout.

      Interview questions [1]

      Question 1

      How to take your team to the next level of success?
      Answer question
      1

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