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      Call Center Manager Interview

      Sep 26, 2017
      Anonymous interview candidate
      El Paso, TX
      Declined offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 days. I interviewed at Indeed (El Paso, TX) in Sep 2017

      Interview

      3 interviews were conducted. The initial interview was a phone interview with a Capgemini recruiter. The 2nd interview was a face-to-face (in-person) interview that consisted of basic call center management interview questions. The 3rd interview was more of an interrogation, not a professional and structured interview process. The interviewer had a client who accompanied him during the interview process, but the interviewer and the client spoke to each other in another language (other than English) in front of me prior to the commencement of the interview. This interviewer was extremely arrogant, disrespectful, condescending, and argumentative.

      Interview questions [1]

      Question 1

      "Tell me about your professional experience." "How do you get employees to produce results?" "How do you adjust to be able to meet Service Level/Occupancy requirements?" "What times and days are you available to work?" "Are you able to travel for work purposes?"
      Answer question