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      Illumina

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      Customer Care Specialist II Interview

      Jul 28, 2021
      Anonymous interview candidate
      San Diego, CA
      Declined offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Illumina (San Diego, CA) in Jul 2021

      Interview

      First interview was a video recording via Hirevue. 8 questions and you get 2 tries per questions. It’s timed but you literally can just watch your recording after the first try and pause it to think about how the question to prep for the second try. Second interview was a short phone call from HR asking 2-3 questions and discussing salary. Third was a technical interview with hypotheticals.

      Interview questions [6]

      Question 1

      What do you dislike/like about working on a team?
      Answer question

      Question 2

      Why do you want to work for us?
      Answer question

      Question 3

      What CRMs have you used?
      Answer question

      Question 4

      What about your experience/skills makes you a good fit for this position?
      Answer question

      Question 5

      What is your biggest professional accomplishment?
      Answer question

      Question 6

      Questions giving examples of technical support on the phone
      Answer question
      1