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      Humana

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      Customer Service Representative (CSR) Interview

      Oct 27, 2022
      Anonymous interview candidate
      Washington, DC
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 days. I interviewed at Humana (Washington, DC)

      Interview

      They use modern hire and other virtual platforms. Very easy. One question they ask you is to put a desired salary and you’re not allowed to put “negotiable”. But then the following question is if you will accept the rate they pay which is $16-17/hr. That amount is almost laughable especially in todays inflated economy. Of course if you do not accept, you won’t move on in the process. I made the mistake of contacting the recruiter about it to which she didn’t even respond to and suddenly I got the good ol “unfortunately we will not be moving forward….” One of the largest health insurance company in the country but pay very little.

      Interview questions [1]

      Question 1

      Why do you want to work at Humana? Tell me more about yourself? (Intro) They also have questionnaires- give the the answers you they want to hear
      Answer question
      1

      Other Customer Service Representative (CSR) interview reviews for Humana

      Customer Service Representative Interview

      Aug 21, 2025
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Humana

      Interview

      Fairly Easy I enjoyed the interview process at first I was nervous but once my first question was asked it was smooth and relaxing the questions were not difficult to answer

      Interview questions [1]

      Question 1

      They asked about a disgruntled customer
      Answer question

      Customer Service Representative Interview

      Aug 15, 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Humana

      Interview

      I applied for a position with Humana 3 times. All three I was denied for lack of experience. When I have over 8 years experience in customer service. They might not actually job opening right now. Despite them constantly updating and posting jobs on career sites. Just save yourself the time and not apply.

      Interview questions [1]

      Question 1

      I never got this far unfortunately
      Answer question
      6

      Customer Service Representative Interview

      Jun 6, 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Humana

      Interview

      Great it was easy and informative I learned a lot more about the company . They asked some star interview questions , they also asked me about myself and work experience

      Interview questions [1]

      Question 1

      What are your weaknesses and strengths
      Answer question
      2

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