Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Humana

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Humana reviews | Humana jobs | Humana salaries | Humana benefits | Humana conversations
      Humana interviewsHumana Customer Care Specialist interviewsHumana interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Care Specialist Interview

      Jun 12, 2015
      Anonymous employee
      Louisville, KY
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Humana (Louisville, KY) in Jun 2015

      Interview

      applied online and a few days later had a montage voice interview. kind of weird because it's automated so it's hard to make it sound like you're just having a conversation with another human being. a few days later I got an email from a recruiter to set up a face to face interview. of course I got lost downtown so I was a few minutes late to the interview but it seemed like they're used to that happening. there were 2 girls who were doing the interview. first they went over the position and asked me if I had any questions and then they took turns asking me behavioral questions. they literally write your (almost) entire response down so they weren't making much eye contact with me while I was talking which made it less intimidating. they were really nice. on the last question they left me alone to think about my answer while they reviewed my previous responses just to make sure their notes matched. when they came back I gave them my answer and then they let me ask questions. after that one of them walked me down to the entrance of the building and that was that. the whole process took 30 minutes, if that. the next day I received an email from a recruiter letting me know they wanted to offer me the position and she'd call me after the weekend to let me know about pay and stuff.

      Interview questions [1]

      Question 1

      something along the lines of - tell me about a time you were struggling with technology or had more questions about it and what did you do?
      3 Answers
      1

      Other Customer Care Specialist interview reviews for Humana

      Customer Care Specialist Interview

      Sep 27, 2024
      Anonymous interview candidate
      Winter Haven, FL
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Humana (Winter Haven, FL) in Jul 2024

      Interview

      First you would do an online interview where you would record your voice and answer some questions then they send a email for a video interview that said it would be with 3 people but there were 2. Was about 40 mins long. The whole interview had the “tell me about a time when” type of questions.

      Interview questions [1]

      Question 1

      Tell me about a time you had to deal with a difficult customer? How did you handle it?
      Answer question

      Customer Care Specialist Interview

      Oct 25, 2018
      Anonymous employee
      Springdale, OH
      Accepted offer
      Positive experience
      Average interview

      Application

      The process took 4 weeks. I interviewed at Humana (Springdale, OH) in Oct 2018

      Interview

      The interview process was great. After submitting the application, I completed an online assessment. After that I completed a virtual phone interview (recorded message asks questions and leaves time for you to answer before moving on to the next question). A few weeks later I had a face to face interview with 2 people and that was it!

      Interview questions [1]

      Question 1

      Tell me about a time where you dealt with a customer who was not happy and how you handled the situation.
      Answer question

      Customer Care Specialist Interview

      Jul 17, 2017
      Anonymous employee
      Tampa, FL
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied in-person. The process took 3 months. I interviewed at Humana (Tampa, FL) in Jul 2017

      Interview

      The whole process was great .I interview with two mangers and another candidate .Application 6/23Phone interview 6/30Face to face 7/12Offer 7/17Start date 8/7. I can't wait to start the new job

      Interview questions [1]

      Question 1

      What are your weaknesses
      Answer question
      11

      Top companies for "Compensation and Benefits" near you

      avatar
      Alberta Health Services
      3.5★Compensation and benefits
      avatar
      McKesson
      3.6★Compensation and benefits
      avatar
      University Health Network
      3.6★Compensation and benefits
      avatar
      SickKids
      3.7★Compensation and benefits